Politica de rambursare

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For Romania:

To start a return, please fill and print the return form, place it in the parcel alongside the product and the invoice. Place the return order via FanCourier. Write in the search bar: Made in Roșia Montană and follow the steps. You can always contact us for any return question at info@madeinrosiamontana.com.

For International:

To start a return, please fill and print the return form, place it in the parcel alongside the product and the invoice and send it to us: SC Made in Rosia Montana SRL, Principala Street, Nr. 324, Rosia Montana, 517615, Alba, Romania, +40 770 917 958. 

Please be aware that Made in Rosia Montana will not pay for shipping back to Romania, please also obtain a certificate of posting to avoid that the parcel gets lost. You can always contact us for any return question at info@madeinrosiamontana.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.